Factors Affecting Performance of Supporting Staff of Graduate School, Mahasarakham University

Abstract

The research topic entitled “Factors Affecting Performance of Supporting Staff of Graduate School, Mahasarakham University” is the mixed methodologies in accordance of 2 periods. The first period is to study factors and its impacts on the performance in operation of supporting staff of Graduate School, Mahasarakham University. The research tool is the questionnaires and statistical tools used for analyzing the data are percentage, average, standard deviation. The second period is to develop performance on the operation manual writing and research methodology for supporting staff, Graduate School, Mahasarakham University, which is based on the quality research approach by using action research methodology with developing strategies as follows: 1) workshop on operation manual writing and research methodology for staff to improve skills, knowledge, understanding on the manual and research methodology, 2) Knowledge Management (KM) by organizing activities that allow the staff to exchange knowledge with Mentoring technique that has specialists to advise technique to develop the operation manual and research for developing both on-hand
work and organization, and 3) Internal site visit for monitoring and following up the progress of operation manual writing and research methodology. The tools used for the research are the project/activity evaluation forms, behavior observation, interview and collection forms.                                                                                                                                                                                                                  The research results are as follows: The first period: study of the factors and its impacts on the performance in operation
of supporting staff of Graduate School, Mahasarakham University, found that
1.1 The operation performance of the supporting staff, Mahasarakham University, achieved the highest performances in overall and 3 specific aspects: respect to right and ethic, teamwork and best services, respectively. While there are 2 performance aspects achieved good in level: focus on proficiency and being a professional specialist.
1.2 Factors that affected the overall performance of the supporting staff, Mahasarakham University, were in the good level, relying on top 3 following aspects: understanding in jobs, good relations among staff and good carrier path, respectively.
1.3 The needs in terms of guidance for developing performance of staff, Mahasarakham University, were all 5 aspects. The results show that the staff firstly needed to have a good carrier path by receiving enhancing and supporting in development continuously
in order to be able to apply knowledge for self-development and job carrier development certainly, for example, knowledge transfer activities, workshop on operation manual writing, research methodology, for improving and developing the certain jobs and good progress in job carrier.                                                                                                                                                                                                      The second period: develop performance on the operation manual writing and researchmethodology for supporting staff, Graduate School, Mahasarakham University, consisted of2 development phase cycles, the results show that:
2.1 Staff of Graduate School gained knowledge and understand more on operation manual writing workshop, operation manual and research methodology in overall by having higher test score than before attending the workshop; having highest and high scores on knowledge of operation manual writing and knowledge of research methodology from routine jobs (R2R), respectively                          2.2 results from KM with mentoring technique and internal site visit for monitoring the development of performance of staff on operation manual writing and research methodology for supporting staff, Graduate School, Mahasarakham University, found that all
the staff have begun writing their own operation manuals. Most staff could have the research topics, for 15 staff. There were 2 staff that could be able to submit for higher professional position and 1 staff that could achieve submitting for the Professional level.          In conclusion, performance development of staff should be done based on the factors related on good progress on carrier path; especially, the staff could receive the support and facilitation on knowledge on the jobs continuously in order to be able to apply the knowledge for self-development, job development and good progress in profession with clear processes.